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Alive Arrival Guarantee

Most fish shipped for next day delivery, via Fedex or USPS Express Mail, are guaranteed to arrive alive or a refund will be made for the exact amount paid for the fish. We guarantee all fish shipped for next day delivery that die as a result of a late shipment, lost shipment or damage incurred in shipping, but the shipping costs will not be refunded. Fish that are not covered by the Arrive Alive guarantee are noted on that particular fish page. Under no circumstances will shipping costs be refunded. To receive a refund, ALL the following criteria MUST be met: · The fish must have died prior to delivery. If a fish dies after the delivery, FOR ANY REASON, no refund will be made. · We must receive an e-mail notification sent to us at Email Us within 6 hours of the delivery, that a fish arrived DOA. · A picture of the dead fish with a toothpick in it must be sent to us at Email Us within 24 hours. *AND* · The fish must be put in both of the shipping bags, the bags will need to be sealed with no water inside, without the toothpick and sent back to Saltwater Fish Shop at P.O. Box 872437 Vancouver, WA 98687-2437 via USPS Priority Mail within 24 hours of the delivery (excluding Sundays and Holidays). We will add the cost of postage for the return shipment to the refund. Under no circumstances will a return postage refund be made in excess of $10.00. A copy of the invoice that you received with the shipment must be included in the return shipment. We do not guarantee and will make NO refund for: · Fish that die subsequent to the delivery of the fish. · Fish that are delivered, but are not immediately opened, acclimated and released. · Fish that are released by someone other than the individual listed on the order. · Fish that do not match the coloration of the picture on the website. We do try to sell fish that are very similar to the one pictured on the website. With that said, all fish are unique and the coloration will vary. Please keep in mind that juvenile coloration will almost always be different than mature adult fish. Also keep in mind that stressed fish will not show their true coloration, and may not show their true coloration for weeks. · Fish that are not the exact size listed on the website. Once again, we do try to sell fish that are very close to the size listed on the website. The actual fish may be smaller or larger than the size listed on the website, with fish larger than the size listed on the website being the most common difference. · Fish where the exact species or strain of the fish is disputed. We do our best to accurately identify our fish. We feel very confident that we are correct 99% of the time, but sometimes-even experts disagree. No refund will be made for these disputed fish unless detailed pictures are provided, the mistake is obvious and Saltwater Fish Shop agrees that a mistake was made. · Shipments that are incorrectly delivered due to incorrect information being provided on the initial order. · Fish that die as a result of a natural disaster such as a hurricane, tornado, blizzard where the delivery is delayed for one day or more. · Fish that die and dishonesty or fraud can be established on the part of the customer. NO REFUND WILL EVER BE MADE FOR THE COST OF SHIPPING FISH By placing an order, you acknowledge that you have read and accept the conditions of this Guarantee. By placing an order, you also instruct your credit card company, or other payer, not to reverse any payment unless it is covered by this guarantee, a refund request has been made to Saltwater Fish Shop and Saltwater Fish Shop refuses to make a refund in accordance with this guarantee.